Customer relationships are the core of Safeagle’s business. Besides making effort to provide better products to our customers, we continuously strive to provide the best pre-sales and after-sales service.
1. An Effective Sales Team
Organized by excellent sales, and they all have professional industrial knowledge. Warmly receipt all the customers and help to solve all the problems timely.
2. A Strong R&D Team
Supported by strong R&D team, no matter hardware or software, all researched by them, and achieved many Proprietary Intellectual Property Rights .
3.Free training in factory
All the training courses are taught by our certified instructors, included Technical training, Operator training.
Let users learn the system structure of Safeagle equipment, like main parts introduction, working principle, software and image process.
The operator training includes equipment operation and installation. Usually it will be conducted on site, to help operators master the operation procedures of the mechanical and electrical parts as well as the supporting software supplied with the equipment.
4. After-sales Services
1) 24 hours online service. It isn’t restricted by time and we’ll assign technical personnel to solve your problem immediately after receiving telephone and hear feedback idea of users and deal with them in time.
2) Remote control. Through remote support, our service can engage in electronically connect to the system via the internet. With this capability, our service engineers can rapidly assess potential system faults, diagnose a solution and often make necessary repairs remotely.
3) On-site support
When the above two ways still can’t solve your problems, we can offer on-site support. Our experienced field service engineer will come to your place to give professional technical support.